When emotional intelligence (EQ) first appeared to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70% of the time. This anomaly threw a massive wrench into the broadly held assumption that IQ was the sole source of success. Decades of research now […]
11 Signs That You Lack Emotional Intelligence Read More »
It’s pretty incredible how often you hear managers complaining about their best employees leaving, and they really do have something to complain about—few things are as costly and disruptive as good people walking out the door. Managers tend to blame their turnover problems on everything under the sun, while ignoring the crux of the matter:
9 Things That Make Good Employees Quit Read More »
The study and practice of emotional intelligence isn’t new. Daniel Goleman’s seminal work came out in 1995. However, with a newfound focus in 2022 on what it means to be human at work, there is a lot being written and discussed and we thought it might be helpful to dispel some myths and misconceptions about
Emotional Intelligence – Myths & Misconceptions Read More »
Many organizations talk to their leaders about “creating workplace culture.” Some talk about it in the context of hiring, training, or values. Others in terms of work ethic, resilience, or “synergy.” The challenge with these approaches is that you can’t really create workplace culture. Culture is the sum of people, the ways they interact, and
You Can’t Build Workplace Culture, but EQ Can Help You Foster It. Read More »
What makes our empathy wane and what to do about it. In last week’s blog, we discussed how emotions can switch off our empathy for people around us, causing us to say or do things that go against our values and beliefs. We may do things like yell at a customer service rep when mad
The Empathy Switch: How to Turn It On When You Don’t Feel Like It. Read More »
