– Contact

Get in Touch Today to Improve Your Organization’s EQ

Fill out our form below and a TalentSmart expert will follow up with as soon as possible.

Please fill out the mandatory information marked with an asterisk(*).


Speak to an Expert

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

How do I take the test if I purchased an e-book copy of Emotional Intelligence 2.0? 2020-11-04T10:24:17+00:00

To take the Emotional Intelligence Appraisal that comes with the purchase of Emotional Intelligence 2.0, go to www.talentsmarteq.com/test
Questions or seeking assistance with your passcode:

  • For all passcode inquiries for the Emotional Intelligence Appraisal test, please take a picture of how your passcode appears in your book and email the picture to [email protected]. Our support team will research your passcode inquiry and if validated we may issue you a replacement code within 1 business day.

Ebook Format:

  • If this is an ebook copy purchased through Amazon Kindle, Audible Audiobook, or Barnes and Noble Nook, we are pleased to let you know that your passcode to the Emotional Intelligence Appraisal test is provided in an additional email sent to you from your ebook vendor. The email is sent to the email address you registered for your ebook vendor account. We recommend you check your email spam and junk folders, as those emails often go to spam and junk folders.
  • For all other ebook providers not mentioned above, they do not distribute the unique passcode upon purchase. TalentSmart offers a unique passcode to the Emotional Intelligence Appraisal test where we match the current Amazon price of our book Emotional Intelligence 2.0. If this is something that you’re interested in, please call 858.509.0582, and we will be happy to assist you with placing an order.

For Amazon Kindle Users:

  • After you place your order for the Emotional Intelligence 2.0 book, Amazon emails a unique passcode to the Emotional Intelligence Appraisal test to you.
  • The subject of the email is “Your Amazon.com Promotional Code,” and the email is sent to the email address you registered with your Kindle account.
  • Please do a search in your inbox, spam, and junk folders as these emails are often filtered to those folders. If you are unable to find the email, please contact Amazon Kindle Support at [email protected] as they will be able to resend your passcode.

For Apple/iBooks/iTunes Purchase:

In order to receive a passcode to your Emotional Intelligence 2.0 test, please email a copy of your purchase receipt to [email protected] for verification purposes.
If you have not received or cannot locate your receipt, please send a screenshot of your iBooks purchase history or the book in your iBooks library and we will be happy to provide you a passcode. The receipt and/or screenshot of your purchase must include the date, your name and the seller’s name (i.e. Apple, iBooks, or iTunes) in order to receive a passcode.
In order for us to verify your purchase, please complete the following steps:

  • From your iPhone, go to Settings > tap on [your name] > tap on iTunes & App Store
  • Tap on your Apple ID, then View Apple ID
  • Swipe up until you see “Purchase History”, then tap on it
  • Tap on the “>” icon to the right of the total billed charge to see details of your invoice
  • Take a screenshot of the receipt that includes your name and the seller’s name (i.e. Apple, iBooks, or iTunes)
  • Email the screenshot to [email protected] for verification purposes.

Our support team will verify your passcode inquiry and if validated we will issue you a replacement code within 1 business day.

For Audible Users:

  • After you place your order for the Emotional Intelligence 2.0 book, Audible emails a unique passcode to the Emotional Intelligence Appraisal test to you.
  • The subject of the email is “Supporting Documents for Emotional Intelligence 2.0 (Unabridged).” The passcode is sent to the email address you registered with your Audible account.
  • Please do a search in your inbox, spam, and junk folders as these emails are often filtered to those folders. If you are unable to find the email, please contact Audible Support at www.audible.com/mt/contact-us, or you can call their support line at 1.888.283.5051 (USA and Canada), and they will be able to resend your passcode.

Audio Format:

  • If your physical audio book CD is damaged, does not play, or is missing a passcode to the Emotional Intelligence Appraisal test, please contact the audio book publisher Brilliance Audio for assistance. Once they are able to verify your order, Brilliance Audio will send you a new CD and/or a new and unique passcode to the test. If you do not receive a new CD and/or a new and unique passcode to the test, please contact Tanya Allen at [email protected].

Used Book or Replacement Passcode:

  • There may be a chance that you’ve purchased a used book, and the passcode to the Emotional Intelligence Appraisal test was previously used. Only brand-new Emotional Intelligence 2.0 books have an unused and unique passcode to take the test. Please contact our support team at 858.509.0582 and we will be happy to assist you in placing an order for a new unique passcode.
How do I view my results report if I’ve already taken the Emotional Intelligence Appraisal that comes with the Emotional Intelligence 2.0 book? 2020-11-04T10:32:42+00:00

To access your report, follow the same instructions you used to take the assessment.

  1. Go to www.talentsmarteq.com/test.
  2. Click on “View My Report”.
  3. Enter the password from the back of your book.

Note: If the page you are on asks for your email address, you are on the wrong page. Make sure you are at www.talentsmarteq.com/test.

How do I view my results report if I’ve already taken the Self-Assessment that comes with the Leadership 2.0 book? 2020-11-04T10:40:46+00:00

To access your report, follow the same instructions you used to take the assessment.

  1. Go to www.talentsmarteq.com/refined.
  2. Click on “View My Report”.
  3. Enter the password from the back of your book.

Note: If the page you are on asks for your email address, you are on the wrong page. Make sure you are at www.talentsmarteq.com/refined.

What do I do if I’m trying to take an assessment or log in to my report and the system says my email address cannot be found or is incorrect? 2020-11-04T10:46:07+00:00

If you receive this message when trying to log in, then you are not on the right page—you do not need your email address to log in. If the Emotional Intelligence Appraisal you are trying to access is from the Emotional Intelligence 2.0 book, then the correct page is www.talentsmarteq.com/test.

How do I complete an assessment if I’m getting an error message that the survey deadline has already passed? 2020-11-04T10:45:06+00:00

If you received this error message then you need to contact the survey administrator and ask him or her if it is possible to extend the deadline so that you can complete the assessment.

The administrator’s email address can be found in the invitation email that was sent to you with instructions on how to take the assessment.

Get in Touch

Contact us today to speak with an expert about our emotional intelligence solutions.

Call Now

Sign Up For Our Newsletter:

Go to Top