Not too long ago, the US Air Force had a massive problem on its hands. Their primary salesforce—civilian recruiters—were turning over at an annual rate of 35%.
Emotional intelligence (EQ) is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships. Research with more than 500,000 people worldwide has shown that: 90% of top performers are high in EQ. EQ is responsible for 58% of job performance, yet…
Emotional Intelligence 2.0 Step By Step Read More »
If you are an emotionally intelligent manager, you work hard to have good relationships with your direct reports and are rewarded by your employer for doing so. You pick up on the moods of your people, and you’ve mastered the art of using your team’s collective feelings—both the sour and the irrationally exuberant—to create positive…
Why Your Coworkers Lack Emotional Intelligence Read More »
Four old friends head to dinner at their favorite restaurant to celebrate. After they consume their selections, with laughter and raised voices, the waiter heads over to clear the empty plates. Smiling as he catches the friends’ heightened mood, he offers to show them the evening’s desserts. One friend says, “Absolutely! Let’s keep the celebration…
How Emotional Intelligence Boosts Sales Read More »
The study and practice of emotional intelligence isn’t new. Daniel Goleman’s seminal work came out in 1995. However, with a newfound focus in 2022 on what it means to be human at work, there is a lot being written and discussed and we thought it might be helpful to dispel some myths and misconceptions about…
Emotional Intelligence – Myths & Misconceptions Read More »