Sales

How Emotional Intelligence Boosts Sales

Four old friends head to dinner at their favorite restaurant to celebrate. After they consume their selections, with laughter and raised voices, the waiter heads over to clear the empty plates. Smiling as he catches the friendsā€™ heightened mood, he offers to show them the eveningā€™s desserts. One friend says, ā€œAbsolutely! Letā€™s keep the celebration […]

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Emotional Intelligence and Job Function

The Technical Manual for the Emotional Intelligence AppraisalĀ reveals interesting findings from a study of more than 13,000 individuals worldwide. Employees from various job functions, in different organizations and countries, were asked to evaluate their emotional intelligence by answering 28 questions. Job functions included sales, marketing, finance, operations, customer service, human resources, information technology (IT), engineering,

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