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Maggie Sass, PhD

High Emotional Intelligence Traits

9 High Emotional Intelligence Traits and What They Look Like in Real Life

Active Listening, Emotional Intelligence Strategies & Solutions, Feedback, Leadership /

Organizations today are investing heavily in technology, automation, and systems to improve performance. But performance, no matter how automated, still depends on people, and increasingly, on how effectively those people manage emotions, relationships, and pressure in the workplace. Emotional intelligence has become a core capability in this environment. It shapes how leaders lead, how teams…

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Three Types of Friction

The Three Types of Friction Leaders Navigate Every Day

Emotional Intelligence Strategies & Solutions, Leadership, Popular Article, TalentSmartEQ /

You already know the feeling. The knot in your stomach before a hard conversation. The meeting that spirals before anyone can name what’s actually wrong. The exhausted team that keeps delivering despite a system that seems designed to slow them down. That feeling, the heat, the resistance, the drag, is friction. And it’s not random….

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Emotional intelligence in the workplace

Emotional Intelligence in the Workplace: A Measurable, Trainable Skill that Powers Performance

Leave a Comment / Corporate Culture, Emotional Intelligence Strategies & Solutions, Feedback, Leadership, Popular Article /

Amidst all the headlines warning that human skills in the workplace are rapidly being replaced by AI, an equal and opposite theme has subtly emerged: that AI is actually making human skills more important than ever. The key descriptor here is the word human. Yes, AI may replace many of the skills once performed by…

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The Power of Connection

The Power of Connection (and Why You Don’t Need a 10,000-Person Project to Get the Benefits)

Human-Centric Approach, Leadership, Well-Being /

On February 4, 2026, I became #7408 in a project that’s been running longer than some people’s careers. I met Rob Lawless—a guy in Philadelphia on a mission to meet 10,000 people, one-on-one, for one hour, one person at a time. He started in 2015. No shortcuts. No “networking events.” Just a recurring vote for…

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EQ Certification

How to Choose the Right EQ Certification Program

Emotional Intelligence Strategies & Solutions, TalentSmartEQ /

Emotional intelligence has become a core competency in modern leadership development. As organizations invest more heavily in EQ to improve performance, engagement, and overall company culture, one-off workshops no longer make the grade. Demand has grown for professionals who can facilitate emotional intelligence training at scale, and EQ certification programs are helping professionals meet that…

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Emotional Intelligence Assessments

Emotional Intelligence Self-Assessments: How to Measure and Boost EQ

Emotional Intelligence Strategies & Solutions, Empathy & Trust, TalentSmartEQ /

Emotional intelligence has emerged as a vital workplace skill, and testing and improving EQ skills has become a popular development tool for individuals and organizations. You can find online quizzes for just about anything these days, and EQ is no exception. But not all emotional intelligence self-assessments are made equal, and the online landscape can…

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Why AI Needs Humans

Shifting the Narrative: Why AI Needs Humans More Than Humans Need AI

Artificial Intelligence, Emotional Intelligence Strategies & Solutions, Leadership /

As AI proliferates, humans become more necessary, not less AI is getting better at work that used to define expertise: performing research, analyzing data, drafting content, summarizing insights. Tasks that once took hours now take minutes. In many organizations, that shift is already reshaping roles, workflows, and employee expectations. Everywhere you turn, someone has an…

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The EQ Effect: How Human Skills (Still) Drive Measurable Results

Artificial Intelligence, Emotional Intelligence Strategies & Solutions, Employee Engagement, Human-Centric Approach, Leadership, Productivity & Performance, Team Collaboration /

Organizations today have more technology at their fingertips than at any point in history. We can automate workflows, analyze massive datasets in seconds, and roll out new tools with a few clicks of the mouse. But for all the technological advancements we continue to see, tools are only as effective as the humans who use…

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