See the Real Work
Helps you notice the strengths people use beyond their formal responsibilities, especially the quiet ones that are easy to overlook.
Helps you notice the strengths people use beyond their formal responsibilities, especially the quiet ones that are easy to overlook.
Reframes empathy as understanding someone’s experience without absorbing it, so you can stay present without taking on their emotional weight.
Empathy That Doesn’t Burn You Out Read More »
Shows how specific recognition can strengthen someone’s reputation and make their contributions visible beyond the people who see them firsthand.
The Praise That Travels Read More »
Shows how making dissent an expected part of decision-making can turn disagreement from a threat into a useful form of challenge.
Respectful Friction Read More »
Challenges the idea that care at work has to be sentimental and shows how small acts of attention can strengthen performance and connection.
Tests what changes in a disagreement when the other person feels fully heard before you share your own view.
Shows how the way a team works together can be intentionally designed instead of left to chemistry or chance.
Build the Felt Experience Read More »
Reveals what you miss when you listen only for facts instead of the feelings, values, and concerns underneath what someone is saying.
Listen for What’s at Stake Read More »
Challenges whether tough feedback communicates belief in someone’s potential or simply feels like judgment.
Believe Hard, Push Harder Read More »