Mantra Minute
Helps you hold onto a fuller view of someone when frustration with their behavior starts to define how you see them.
Interpersonal
The Two-Word Reset
Builds the habit of apologizing clearly under pressure and following through in a way that helps repair trust.
The Two-Word Reset Read More »
Set the Temperature with Your First Sentence
Shows how the first sentence of a hard conversation can shape whether the other person experiences the moment as threatening or collaborative.
Set the Temperature with Your First Sentence Read More »
Don’t Feed the Fire
Reveals the signals you send when tension rises and helps you choose a response that keeps the situation from escalating.
Don’t Feed the Fire Read More »
Credit in Public, Correct in Private
Shows how specific, observable feedback can make both praise and correction clearer, more useful, and easier to act on.
Credit in Public, Correct in Private Read More »