WHEN TO USE
Use when you need to give someone challenging feedback without it landing as an attack on who they are.
WHAT TO DO
Audit how well you actually know the person you’re coaching. What are their goals and history, and what kind of challenge from you will land as care rather than threat? Then audit your own feedback defaults: do you soften too much, or come in too hot? Use what you learn to restructure one upcoming conversation so it stays hard on the problem and soft on the person.
