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Systemic Friction:

Recognition as a System, Not a Personality Trait

WHEN TO USE 

Use when recognition on your team depends on whether the manager happens to be in a generous mood that week.

WHAT TO DO

Recognize that appreciation, like feedback, needs architecture, not just good intentions, just as sales floors bake public recognition into their operating rhythm. Design a simple, recurring system (a standing agenda item or a rotating shout-out) so recognition happens predictably rather than only when someone remembers.

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