WHEN TO USE 

Use when your business strategy demands adaptive, high-judgment behavior from people, but your systems reliably produce overload and ambiguity instead.

WHAT TO DO

Translate your top strategic priorities into verbs: What must people actually be able to do consistently for the strategy to work? Score your current systems on clarity, capacity, candor, consistency, and coordination (1–5) to find where they’re fighting the behavior you need, then redesign one recurring default so the system reliably supports it instead.