āWhat is remarkable is not merely the consequences of a doctorās negative emotions. Despite research showing that most patients pick up on the physicianās negativity, few of them understand its effect on their medical care.ā patient care-Jerome E. Groopman, M.D. Chair of Medicine at Harvard Medical School When it comes to patient care, thereās really…
How EQ Powers Patient Care Read More Ā»
Their Plan David, his brother Rob, and their friend Steven were all set to climb Cathedral Peak in Yosemite. They each came into the climb with varying degrees of climbing experience. The route required six rope lengths and Rob had never climbed more than one. That said, the 10,940-foot peak is considered relatively easy, well…
3 Lessons in Team EQ from a Plan Gone Wrong Read More Ā»
No one is sure exactly why, and speculation runs the gamut. One theory is that people are spending less and less time interacting with each other and more and more time with electronics. Another theory from Australian philosopher Dr. Roman Krznaric is that ādigital culture has created an epidemic of narcissism and exacerbated political polarization…
Empathy Erosion: 5 Strategies to Rebuild Yours Read More Ā»
When the pandemic shut their office down a week later, she was thrust into a tumultuous state of change as a new leader. Her companyās goals changed overnight, and the organizationās expectations of her team seemed to shift weekly. Her team sailed rapidly into uncharted territories, and for the first time in her life, Wilma…
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As organizations increasingly invest in emotional intelligence (EQ) skills training, what should they do about this important fact? The bulk of work at organizations is done by teams, and teams are made up of people with varying levels of emotional intelligence. The answer is clear: Offer your teams the opportunity to develop emotional intelligence skills…
The Case for Team Emotional Intelligence (Team EQ) Read More Ā»
The bad news about checking in remotely is that the environment is less under her control. When she calls Monty up, distractions are more likely, their usual shared meal or coffee is an impossibility, and a conversation-conducive location is no longer a given. The good news is that these elements are all secondary to Jeannineās…
10 High EQ Ways to Check in on a Struggling Coworker Read More Ā»
Beneath each of these final outcomes, the team engages in a whole symphony of interactions, crowded with conversations, thoughts, and feelings between people. Imagine, for example, a patient in a hospital whose journey begins at the front desk, then transitions to nurses for preliminary testing and to a doctor for diagnosis (the list can quickly…
What You Can Do To Raise Your Teamās Emotional Intelligence Read More Ā»
What makes our empathy wane and what to do about it. In last weekās blog, we discussed how emotions can switch off our empathy for people around us, causing us to say or do things that go against our values and beliefs. We may do things like yell at a customer service rep when mad…
The Empathy Switch: How to Turn It On When You Donāt Feel Like It. Read More Ā»
Liam (at least thatās what weāll call him), woke up to an emergency call from the office in another time zone about an upset client. He didnāt have time for breakfast and boarded the train at six thirty still preoccupied on his phone. He sat down in the last available seat. An elderly man carrying…
Two Important Ways Emotions Can Erode Empathy Read More Ā»
Motivation tends to feel like something you either have or donāt you have, you feel or you donāt feel, but research shows that most issues of motivation are really issues of negative emotions. self motivation As weāre faced with a task, negative emotions like anxiety, boredom, fear, self-doubt, frustration, and insecurity inevitably surface. Procrastination from…
How to Self-Motivate Through Distraction and Change Read More Ā»
