WHEN TO USE

Use when your tone landed harder than intended, even in a small moment.

WHAT TO DO

Name the impact (not your intention): “I cut you off.” Take responsibility without a “but.” Express genuine regret simply. Make a repair offer, practical, relational, or restorative. Commit to one change you can actually keep. People don’t need your perfection; they need evidence you’re safe to work with when it’s tense. Repair fast before small misses become fixed stories.