The EQ Movement - Webinar Series
Join The EQ Movement, our live webinar series, to learn valuable EQ skills and insights, discuss current workplace trends, and share best practices with industry experts, thought leaders and experienced learning and development trainers.
Trust Is an Emotion: How EQ Transforms Client Conversations and Relationships
Most sales training focuses on what to say. This conversation is about something more fundamental: what the client is feeling and how that shapes everything from the first discovery call to the long-term relationship.
Emotional intelligence is the skill that separates the sales professional who knows their product cold from the one who consistently builds the trust that closes deals and keeps clients coming back. And yet it’s the skill most sales teams have never been formally trained on.
Join us for a candid conversation about the emotional side of sales — what the research shows, what it looks like in practice, and what you can start doing differently right now.
You’ll walk away with:
- A framework for understanding the emotional dynamics in every client conversation
- Practical strategies for building trust under pressure and across the full sales cycle
- Skills to handle objections and difficult moments with more composure and less defensiveness
- A clearer picture of how your own EQ is showing up in client relationships, internally and externally
- Real-world perspective on what it looks like to bring EQ into a sales-driven organization
Friction Unfiltered: A Live Conversation with the Authors
Friction is everywhere in leadership. It’s the conversation you’d rather avoid, the tension you can’t quite resolve, the change people are resisting, and the system that makes everything harder than it needs to be.
We often treat these moments as problems to eliminate. But what if they’re actually where some of our most important leadership happens?
To celebrate the release of Friction, join TalentSmartEQ CEO Howard Farfel for a candid live conversation with authors Maggie Sass, PhD, and Ross Blankenship, PhD.
Instead of another presentation about leadership, we’re taking the conversation behind the book. Maggie and Ross will share what surprised them most while writing Friction, the leadership assumptions they’ve reconsidered, where friction still challenges them personally, and what they hope leaders will do differently after reading the book.
We’ll also put their thinking to work on real friction. Bring the challenges you’re navigating and hear Maggie and Ross respond to situations submitted live by the audience.
Join us to:
- Discover what Maggie and Ross learned, and unlearned about leadership, while writing Friction
- Explore how to recognize what a moment of friction is asking of you
- Hear practical perspectives on real leadership challenges submitted by attendees
- Walk away with one thing you can do differently the next time leadership gets hard
Come for the conversation. Bring your leadership challenge. And help us celebrate the launch of Friction.
On Demand EQ Webinars
Your AI Investment Isn’t Paying Off. Here’s Why.
Can You Prove EQ Works? How to Measure Behavior Change and Impact
When Leadership Gets Hard: How Emotionally Intelligent Leaders Respond in Tough Moments
Leading Through Friction: The EQ Skills Great Leaders Need
The Human Side of Mission Success
Why Behavior Change Is So Hard and What Actually Makes New Skills Stick
From Intent to Impact: Aligning Leader Development with What Teams Experience
The Human Skills Stack: Key Findings from the 2026 State of EQ Report
Do Your People Have the Human Skills to Drive Performance in 2026?
From Reflection to Intention: Setting Yourself Up for Success in 2026
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