Fill out this form to access the webinar
Beyond Burnout: Resilience Strategies that Elevate the Patient Experience
Burnout and staffing shortages are creating a dangerous cycle in healthcareâand patients are paying the price. In 2024, nearly 1 in 2 physicians report experiencing burnout, and over 56% of nurses say they feel exhausted on a regular basis. As teams shrink and workloads increase, emotional exhaustion rises, turnover accelerates, and patient satisfaction takes a hit.
This growing strain doesnât just affect staff well-beingâit directly influences HCAHPS scores and patient satisfaction. Just like customer experience is directly tied to employee engagement in other industries, a resilient and emotionally supported staff is essential to high-quality, compassionate patient care.
In this eye-opening webinar, youâll learn how leading healthcare systems are reversing this trendâwith proven emotional intelligence strategies that rebuild resilience and raise HCAHPS scores. Amy Oliver, Organizational Development Consultant at Childrenâs of Alabama, and Julia Smalley, Director of Patient Experience at St. Elizabeth Healthcare, will share how they are using emotional intelligence (EQ) to reduce burnout, re-engage staff, and elevate patient experience metrics.
Whether youâre leading patient experience, managing teams, or driving culture change, this session delivers practical, proven tools to support your staffâand your patients.