Most leaders have been taught to treat friction as the enemy. We redesign processes to eliminate bottlenecks, smooth handoffs, and reduce resistance. We celebrate the org chart with the fewest approval steps and the org culture with the fewest meetings. We invest in software that promises to remove friction entirely, and we measure our own…
Great Leaders Don’t Eliminate Friction, They Work with It Read More »
A few years ago, researchers at the Center for Creative Leadership studied more than 6,700 managers across 38 countries and found something that sounds, at first, almost too simple: empathetic leaders are higher performers. That is, managers rated higher on empathy by their direct reports were also rated as stronger performers by their own bosses….
How Leaders Turn Emotional Tension into Trust, Alignment, and Profits Read More »
Picture this: You’re giving feedback to your team. You’re doing it exactly the way you learned to do at that expensive leadership training you once went to. You’ve set the context, made a direct comment about the behavior you observed and the impact of that behavior, and you’re establishing clear expectations for going forward. This…
Who You Are Is How You Lead: A Generational Leadership Challenge Read More »
