Empathy That Doesn’t Burn You Out
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Resentful
The Unsent Resignation Letter
WHEN TO USE Use when you sense something is wrong on your team but can’t name it. WHAT TO DO Invite your team to write privately: “If I resigned in six months, I’d be leaving because… The part I don’t say out loud is… The smallest change that would make the biggest difference is…” This…
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Credit in Public, Correct in Private
WHEN TO USE Use when you have feedback to give, positive or corrective. WHAT TO DO Praise specifically and visibly; correction belongs in private. Before correcting, check three conditions: Is this person in a state to receive this? Have I chosen a private setting? Am I entering as a partner in their growth, or as…
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