Beyond Burnout: Resilience Strategies that Elevate the Patient Experience

Burnout and staffing shortages are creating a dangerous cycle in healthcare—and patients are paying the price. In 2024, nearly 1 in 2 physicians report experiencing burnout, and over 56% of nurses say they feel exhausted on a regular basis. As teams shrink and workloads increase, emotional exhaustion rises, turnover accelerates, and patient satisfaction takes a hit.

This growing strain doesn’t just affect staff well-being—it directly influences HCAHPS scores and patient satisfaction. Just like customer experience is directly tied to employee engagement in other industries, a resilient and emotionally supported staff is essential to high-quality, compassionate patient care.

In this eye-opening webinar, you’ll learn how leading healthcare systems are reversing this trend—with proven emotional intelligence strategies that rebuild resilience and raise HCAHPS scores. Amy Oliver, Organizational Development Consultant at Children’s of Alabama, and Julia Smalley, Director of Patient Experience at St. Elizabeth Healthcare, will share how they are using emotional intelligence (EQ) to reduce burnout, re-engage staff, and elevate patient experience metrics.

Whether you’re leading patient experience, managing teams, or driving culture change, this session delivers practical, proven tools to support your staff—and your patients.