Ashamed
The Two-Word Reset
WHEN TO USE Use when your tone landed harder than intended, even in a small moment. WHAT TO DO Name the impact (not your intention): “I cut you off.” Take responsibility without a “but.” Express genuine regret simply. Make a repair offer, practical, relational, or restorative. Commit to one change you can actually keep. People…
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Credit in Public, Correct in Private
WHEN TO USE Use when you have feedback to give, positive or corrective. WHAT TO DO Praise specifically and visibly; correction belongs in private. Before correcting, check three conditions: Is this person in a state to receive this? Have I chosen a private setting? Am I entering as a partner in their growth, or as…
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