Kathie’s Learning and Development team led the charge to research Emotional Intelligence training solutions to address Ally’s needs and selected TalentSmartEQ’s program, including the Self and 360° Assessments and Mastering EQ Level 1 training program.
The Emotional Intelligence Appraisal – Self Edition provides participants with personalized information about their current EQ level, including their natural strengths and opportunities for development. The 360° Edition provides participants with feedback on how others perceive them and identifies gaps between their self-perception and the ratings from their boss, peers, subordinates, and others. These differences help them to recognize their blind spots and prioritize key areas to develop.
After completing the assessment, participants then attend a virtual or in-person training session that provides an overview of emotional intelligence, allowing participants to understand the 4 core skill areas – Self Awareness, Self-Management, Social Awareness and Relationship Management – and develop action plans to improve their individual EQ skills.
Ally implemented a train-the-trainer approach, certifying Bill and three other trainers within the organization so they could cost-effectively offer the training to their 11,000 employees at various locations.
“The TalentSmartEQ team has been so helpful in equipping me with the content and skills I need to deliver the training and maximize the impact to our team,” stated Bill.
Ally offers open enrollment classes each month in both live and virtual formats. They have trained over 2,200 employees to date in Mastering EQ – Level 1 and have seen the impact of having a common language to discuss emotions and behavior on relationships, team collaboration, and business results.
“When I do an EQ training, I love when employees are transparent and vulnerable and have open conversations about how we think we come across and how we are actually perceived,” said Bill. “One of the hardest things to do is to control our triggers. I want our team to know it’s OK to feel the way they do but learn how to best manage their emotions in an office environment, to best represent themselves and Ally.”
As a follow-up enhancement to their EQ program, Ally wanted to take their EQ training to the next level and build emotionally intelligent teams to increase collaboration, effectiveness, and performance. The Mastering EQ for Teams program helps teams evaluate collectively how they manage their emotions and then develop strategies and an action plan to improve how they work together both within the team, cross-functionally, and with external partners. Ally successfully piloted the program with 50 people, a mixture of leadership and their direct reports and is looking to add the EQ for Teams program to their offerings next.
