3 Ways Emotional Intelligence Influences HCAHPS Scores and Increases Care Provider Success

What makes one health care professional shine over another? What predicts performance and drives patient satisfaction?

Based on more than two decades of research we’ve found that in addition to a person’s IQ and personality, emotional intelligence (EQ) is the third major contributor to a health care provider’s success. In addition, health care organizations that invest in helping staff better meet the emotional demands that the patient experience requires will see positive feedback from their patients in HCAHPS survey results.

Whether you’re well versed in EQ or it’s a brand new concept, TalentSmart invites you to join Dr. Jean Greaves, New York Times bestselling author of Emotional Intelligence 2.0, for a complimentary 30-minute health care webcast on Thursday, March 30 at 1:00 pm Eastern.

During this webcast, you will learn:

•Why emotional intelligence is the foundation for other critical skills
•A few tips for developing the personal and social competence skills of emotional intelligence
•Which items on the HCAHPS survey can be influenced by emotional intelligence