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Impatient

Rush to Curiosity, Not Advice

WHEN TO USE Use when you’ve already decided what someone’s behavior means. WHAT TO DO Before the conversation, write the story you’re assuming about this person. Then ask three questions: What is this person protecting? What are they fearing? What are they trying to achieve? If you can’t answer with confidence, you’re assuming an incomplete…

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Management Begins in Your Feet

WHEN TO USE Use when you’re flooded, reactive, or heading into a high-stakes moment. WHAT TO DO Take a 10-20 minute walk at a conversational pace, phone-free. Eyes up, exhale longer than you inhale. Mid-walk, name what you’re feeling in one sentence: “I feel                                                                   because      “. Before you return, choose one concrete next…

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