Add Friction Back In
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Disengaged
The Unsent Resignation Letter
WHEN TO USE Use when you sense something is wrong on your team but can’t name it. WHAT TO DO Invite your team to write privately: “If I resigned in six months, I’d be leaving because… The part I don’t say out loud is… The smallest change that would make the biggest difference is…” This…
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One Less Click, One More Human Signal
WHEN TO USE Use when a team process produces completed forms but not real conversations. WHAT TO DO Identify one step in a recurring process (reviews, 1:1s, onboarding) that exists for the system’s benefit rather than the person’s, and remove it. Then find one moment in the same process where a direct human exchange could…
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Design Meetings with Emotion in Mind
WHEN TO USE Use when your meetings feel checked-out, defensive, or like they could have been an email. WHAT TO DO Spend 15 minutes before one recurring meeting answering: what do I want people to feel in the first five minutes, not about the agenda, but about this gathering and the people in it? Design…
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