SR. DIRECTOR OF OPERATIONS
As the Senior Director of Operations at TalentSmartEQ, Will oversees the company’s processes, customer service, legal contracts, project management, and IT. Will strives to use analytics to make informed decisions to guide policies and improve company effectiveness through a measurement of key indicators and reduction of errors. Will believes that operational excellence is driven by creating a positive work culture which is only possible through strong emotional intelligence.
Prior to joining TalentSmartEQ, Will lead high performing teams in various sales leadership roles at Cengage Learning, Charter Communications, and Target. Will was previously a high school history teacher in the state of New York. This combination of education and sales leadership allows for the development of operational procedures rooted in analytics which are implemented using educational standards.
Will holds a Bachelor of Arts degree in History and Adolescent Education, minoring in Political Science from the College of Saint Rose. Will also attended the University at Albany for his master’s program in History.