9 Things Emotionally Intelligent People Won’t Do
My last article, How Successful People Stay Calm, really struck a nerve. It was one of the most popular pieces in the 12-year history of the TalentSmartEQ newsletter, and it has been read more than a million times on my Forbes blog. The trick is that managing your emotions is as much about what you won’t …
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When “Getting to Know You” Isn’t Enough
By Lac D. Su, M.S. It’s the heart of summer and, with so many of us spending more time on vacation than in the office, we have to ask a strange question: have you been to Starbucks lately? What do you see walking through the doors? Different personalities behind the counter filling the coffee shop …
Fear of the Unknown: Don’t Let it Sabotage Your 360
By Dr. Travis Bradberry & Lac D. Su, M.S. Why is it that some leaders get so much from the 360º process, while others just seem to get defensive and learn very little? What a leader gleans from 360º feedback has everything to do with how he/she is coached through the fear of the unknown. Take Bruce, …
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People Don’t Feel the Same Way
By Dr. Jean Greaves Five years ago, I was meeting with an executive from a global financial services firm who revealed to me, “I can handle most types of complaint calls, but if the complainer implies that I am the problem, I get defensive and my chest turns red and flashes hot. Fortunately for me, …