In the wake of Hurricane Ian, it is important to consider emotional intelligence as a response to natural disasters. When the worst case scenario strikes, emotions rise, and oftentimes those affected find themselves overcome with new emotions that they have little to no experience navigating. In the coming days and weeks, as we hear stories …
That bitter, older manager in the office who’s always grumbling about the younger generations being “all selfies and no respect” might actually have a bit more bite to his bark than you think. A Notre Dame study tracked empathy levels in college students beginning in 1979 and found that over the course of 30 years, …
TalentSmart has tested more than a million people and found that the group of highest performers is filled with people who are high in emotional intelligence (90% of top performers, to be exact). Because these people know how much our facial expressions influence our ability to communicate, they pay close attention to the facial expressions …
Mask-to-Mask Communication: Know What You’re Missing Read More »
What makes our empathy wane and what to do about it. In last week’s blog, we discussed how emotions can switch off our empathy for people around us, causing us to say or do things that go against our values and beliefs. We may do things like yell at a customer service rep when mad …
The Empathy Switch: How to Turn It On When You Don’t Feel Like It. Read More »
Empathy is so essential to how we interact as people that even brief lapses can be hurtful to the people we work with and live with in our communities. Last year one of our training participants shared an all too familiar hectic workday story that illustrates what we mean by a brief lapse of empathy. …
