Two people are getting on the bus at the same time from the same stop: Marge and Adita. As they go up to the door, the driver does something bizarre. He hits the “door close” button, closing the bus door as they begin to walk over. He pulls forward a bit, opens the door back …
The Importance of Self-Awareness: Moods vs. Emotions Read More »
When we talk about productivity, we are quick to talk about things that help or hurt, like exercise, sleep, caffeine, our diets, work-tracking, goal-tracking, our morning routines, and the various quirky habits of highly successful people. While many of these topics can help us be more productive, they seem to all skirt around the very …
What makes our empathy wane and what to do about it. In last week’s blog, we discussed how emotions can switch off our empathy for people around us, causing us to say or do things that go against our values and beliefs. We may do things like yell at a customer service rep when mad …
The Empathy Switch: How to Turn It On When You Don’t Feel Like It. Read More »
Empathy is so essential to how we interact as people that even brief lapses can be hurtful to the people we work with and live with in our communities. Last year one of our training participants shared an all too familiar hectic workday story that illustrates what we mean by a brief lapse of empathy. …
