After researching different emotional intelligence programs, Covenant chose a Train-the-Trainer certification approach to equip their internal organization development professionals with TalentSmart’s dynamic, rigorous, and practical curriculum for in-house emotional intelligence sessions. After conducting small group sessions for 210 leaders, Covenant implemented follow-on coaching. TalentSmart’s suite of Emotional Intelligence Appraisal assessments gave Covenant the strategy they needed to take their one-on-one coaching efforts to the next level. Managers are now practicing their EQ skills to develop and engage their employees. Productivity and team cohesiveness improved in work groups after the managers reported that their emotional intelligence coaching taught them how to better express themselves when upset and watch their nonverbal reactions when faced with changes in the work unit.